Job Title: Unified Endpoint Management (UEM) Senior Mobility Engineer - Washington DC

Role/Office Location Options:
Washington, D.C.

Requirements:
Must be a US citizen to be eligible to apply for this position.
Must be able to obtain secret clearance to be eligible to apply for this position.

Responsibilities:

• Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments.
• Provide support for mobile applications such as Office 365 as needed.
• Perform configuration management, technical support, application support and corresponding documentation.
• Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
• Must be able to work core (8:30am – 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance. *Note: Must be able to work from home/remote when requested by COTR using customer supplied equipment.
• Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities. 
• If the candidate has reliable high-speed internet, the work can be completed off-site (home) using customer supplied laptop(s).

Tasks:

• Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
• Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
• Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
• Perform configuration management and develop supporting documentation.
• Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.

QUALIFICATIONS

• Must have 4 + years strong operation support experience with Windows Server 2019 or greater
• Experience with Windows Server Management and Vulnerability Remediation Patching
• 5 + years operations support experience with MDM design and implementation desired
• Must have 4+ years operations support experience with Workspace One UEM mobile device platform
• Must be available to work on a flexible schedule and participate in 24x7 on-call technical support.
• Knowledge of and demonstrated experience with the following technology is a plus:
• Workspace One UEM
• Workspace One Access
• Microsoft Office 365 applications
• Microsoft Active Directory
• Windows Server Administration 

• Bachelors degree (preferred in Healthcare)

Benefits: 

• Two Week Vacation
• Paid Medical/Dental/Vision
• 401k
• Paid Federal Holidays

Please send an updated resume to [email protected]