Mailroom Clerks are personnel responsible for analyzing and completing routine, low-complexity processing tasks. Clerks shall utilize customer management software to receive and manage assigned caseloads. Clerks must coordinate with stakeholders and Transactional Support clerks. The General Clerk will manage the task to completion and record applicable supporting information into systems and web forms. All tasks must be executed with an attention to detail and a focus on accuracy and timeliness.

Education

High-school diploma (minimum)

Experience

• Two years experience working independently in a mailroom and operating computer systems (Adobe Acrobat Pro, Microsoft Office Suite).
• One year of experience operating a large-scale reproduction machine is required.
• Background in Military Personnel, or similar functions within another Federal Agency desired

Skills & Abilities

• Ability to maintain a Secret Clearance
• Proficient in both oral and written communication in order to communicate effectively with others and explain complex actions taken in regard to customers’ service requests.
• Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point
• Government specific software or database training will be supplied by the Government.
• Working knowledge of grammar, spelling, capitalization, punctuation, and military terminology commonly used within office settings to prepare material correctly.
• Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems to perform a substantial range of office automation support.